// LEGAL DISCLOSURE
Privacy Policy
Last updated: May 2026 · Vox Proventus LLC · El Dorado Hills, California
Vox Proventus LLC ("Vox Proventus," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI voice and chat services, or communicate with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
// 01 — INFORMATION WE COLLECT
We collect information you provide directly, including: your name, email address, phone number, business name, and industry when you fill out contact forms, book a strategy session, or communicate with our team. When you interact with our AI voice agent ("Hope") — by phone or through our website chat widget — your conversation may be recorded, transcribed, and analyzed. This includes your spoken or typed responses, the questions you ask, and any personal details you share during the interaction. We collect this to provide and improve our services and to follow up with you after your inquiry. We also collect standard website usage data such as your IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.
// 02 — HOW WE USE YOUR INFORMATION
We use your personal information to: respond to your inquiries and schedule consultations; deliver, operate, and improve our AI voice and chat automation services; send follow-up communications related to your inquiry, including email and SMS; log and analyze conversations to improve our AI agent's performance and your experience; comply with legal obligations; and protect the rights and safety of our business and users. We do not sell your personal information to third parties. We do not use your information for targeted advertising. We may share information with trusted service providers who assist us in operating our business (such as email delivery, scheduling, and CRM tools) under strict confidentiality agreements.
// 03 — AI PROCESSING DISCLOSURE
When you interact with our AI voice agent or chat widget, you are communicating with an automated artificial intelligence system — not a human employee of Vox Proventus. Our AI agent is designed to identify itself as an AI system at the start of each interaction, in compliance with California Business and Professions Code §17940 and applicable Federal Trade Commission guidelines. Conversations with our AI agent are processed by automated systems that may use machine learning to understand your request, extract relevant information (such as your name, business type, and contact details), generate a conversational response, and route your inquiry to our human team. Your conversation data may be retained and used to improve our AI systems under appropriate safeguards.
// 04 — YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA): the right to know what personal information we collect, use, disclose, and sell; the right to delete your personal information (subject to certain exceptions); the right to correct inaccurate personal information; the right to opt out of the sale or sharing of your personal information (we do not sell personal information); the right to limit use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights. To exercise any of these rights, contact us at hello@voxproventus.com or call (916) 510-0609. We will respond to verifiable requests within 45 days as required by law.
// 05 — COOKIES AND TRACKING
Our website uses cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand how visitors interact with our content. Essential cookies are required for the website to function. Analytics cookies help us understand site usage. You may control cookie preferences through your browser settings. Disabling cookies may affect some website functionality. We do not use cookies for behavioral advertising or cross-site tracking of your personal data.
// 06 — DATA RETENTION AND SECURITY
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with legal obligations. Conversation transcripts are typically retained for up to 24 months. We implement commercially reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.
// 07 — CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Vox Proventus LLC · El Dorado Hills, California · Email: hello@voxproventus.com · Phone: (916) 510-0609. This Privacy Policy may be updated periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
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